Netflix wants to change TV

Netflix doesn’t just want to compete with traditional pay TV networks like HBO, Showtime and Starz – it wants to change television forever. The company envisions a future for TV in which old-fashioned things like ratings, schedule and recaps simply don’t matter anymore.
old TV
Netflix Chief Content Officer Ted Sarandos called his company’s newly-announced Disney deal a game changer when quizzed about it by Harvey Weinstein during Wednesday’s UBS Media conference. The deal, which will bring new and catalog titles from Disney, Marvel and Pixar to the service, marks the first time a major Hollywood studio has chosen Netflix over a traditional pay TV network.
But Sarandos also made it clear that he doesn’t just want to steal away big blockbusters from the likes of HBO and Starz. Throughout the conversation, he explained that Netflix aims much higher: it wants to change television forever. Asked about how TV will look like in five years, Sarandos replied: “It’s gonna look nothing like we’re seeing today.”
So what is going to change? Sarandos gave us some good clues Wednesday:
Ratings don’t matter. Come February, Netflix is going to launch two original TV shows, and chances are that millions will tune in to watch the new season of Arrested Development alone.  But don’t expect Netflix to brag about it. Sarandos made it clear that he won’t release any numbers, no matter how good they are. “It’s a really irrelevant number,” for a subscription TV service, he argued, because it doesn’t have to sell large simultaneous audiences to advertisers.
And what’s worse, once you start releasing these numbers, everything is going to get measured by it. Your new show isn’t as good as last season’s hit? Then it must be a failure. Well, in the case of Netflix, it may not, because audiences may discover the content over time. Sarandos said the same thing could be true for HBO, and argued that it was a mistake for the pay TV network to put such a big emphasis on ratings.
Time slots are for sports and talk. Netflix has a pretty straightforward understanding of the TV space. On one side, there’s content that works well on linear TV, like sports and nighttime talk. “The immediacy of Jon Stewart…. lends itself to linear business models,” Sarandos said. On the other side, there is scripted content, which comes with a much longer shelf life.
Sarandos made it clear Wednesday that he has no intention to mess around with scheduled content. And for good reason: Making successful linear TV, getting people to tune in every night at a certain time — that’s hard. “The most difficult thing in linear television is the pressure on the time slot,” Sarandos said. With a Netflix-like on-demand model, you don’t have any of those issues.
This is on the surface just a simple business decision – but it could foreshadow a much bigger change. After all, if Netflix is successful with its no-schedule strategy, should other TV networks stick to the schedule as their viewing is shifting towards an on-demand world?
In related news: Viewers don’t want to wait for the next episode. One of the biggest differences in the way Netflix approaches its original content is that it releases an entire season at the same time. Weinstein had some doubts about this approach, arguing that people who grew up with traditional TV may prefer a staggered approach, and that it may take away from word of mouth and other marketing opportunities. But Sarandos countered that this is how people already watch traditional TV, thanks to DVRs. And in the end, it’s giving subscribers what they want: “People have the most satisfaction with immediate access,” he said.
Creators love this as well. Turns out that there is an unintended side-effect of releasing an entire season at once: If you give people the ability to watch two to three episodes at a time, or an entire season over a two-week span, they’ll be less prone to TV schedule amnesia. Right now, many shows spend a number of minutes recapping the previous episode — which makes little sense if viewers finished the previous episode minutes ago. “If you don’t do all that, you have all of this additional story-telling time,” explained Sarandos.
TV is getting more personal. Netflix has been investing in personalization for years, fine-tuning its recommendation engine to highlight movies and shows you might like to watch. However, so far most of this has been happening on the household level. Now, the company is taking steps to differentiate even further. One of the first steps was Just for Kids, the UI that separates kids’ content from other streaming fare. Next up are efforts to take this even further. “There is all of these things that we are looking at (around) deep personalization,” explained Sarandos. “Voice recognition, visual recognition.” In the future, Netflix could be able to pull up a user’s personalized recommendations as soon as that person walked into the room, he added.
Image courtesy of (CC-BY-SA) Flickr user joe.ross.
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    1. I think one thing that has plagued Netflix for years was is stale availability on the movie front, but it has really shined in being an outlet for marathon viewing seasons of television shows you are JUST wanting to get in to viewing.
      Though I don’t think they will single-handedly do any real damage to the traditional television model, they do raise valid points that have me interested in how they plan to evolve the streaming business model. We’re definitely in exciting times!
      Reply /

    2. Those are some pretty fanciful assertions.
      I’m sure if the ratings for these new Netflix original shows were high, Netlfix would release them. It’s great that some shows (probably not many) may break out weeks or months after they begin, but I’m not sure how that helps to sell advertising up front.
      As for filming and releasing an entire season of a brand new and untested program all at once, that is a huge gamble to take on a regular basis unless it is a fairly low budget production.
      Finally, for all the talk of “personalization,” the Netflix streaming website is woefully primitive in terms of customization features – you can’t even sort the queue by genre, let alone do any kind of advanced search based on popularity, director, actors, year, language, etc.
      Reply /

    3. Stephen – NYC Wednesday, December 5 2012
      “TV schedule amnesia” – I like that phrase. I certainly do not like the recaps that shows do. “24″ was notorious for spending the first 2 minutes telling us what happened last week. And shows that recap what happened just before they went to a five-minute commercial break waste more time too. Time that could be better spent getting back to whatever it was we were watching. I just wish that the shows could make it to Netflix sooner. I have decided to wait until a show has been canceled or there are at least 2 seasons worth to watch online. I don’t want to watch 13 or 22 episodes only to find out that the current season isn’t going to be there for another year. I can wait for it all to be there.
      Reply /

    4. Here is another reason why these moves from Netflix need to be watched more closely – it is a huge part of all Internet traffic.
      And that, just with movies. with TV and other stuff …
      Reply /

    5. Stephen – NYC hit the nail on the head with regards to the delay in availability. Case in point: they are shouting to the heavens about this Disney deal….When is Disney going to be on Netflix??? IN THREE YEARS! Quite frankly, I think deals like that are only going to frustrate consumers. One day, your favorite films are in your “collection,” the next day “POOF” they are gone simply because you didn’t choose the right service. Granted, in this case you have 3 years to prepare for it.
      Reply /

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